Overview
The Blind Crew respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a quote, or place an order.
We only collect information necessary to provide our products and services and do not engage in unnecessary marketing, profiling, or data retention.
Information We Collect
We may collect the following information when you interact with our website or services:
- Name
- Email address
- Phone number
- Delivery address
- Order details
- Quote or enquiry information
- Technical data such as IP address and browser type (for security and analytics only)
How We Use Your Information
Your information is used strictly for the following purposes:
- Providing quotes or responding to enquiries
- Processing and fulfilling orders
- Shipping products and providing tracking information
- Customer support and warranty assistance
- Legal and accounting obligations where required
We do not sell, rent, or trade personal information to third parties.
Quotes, Enquiries & Data Retention
If you request a quote or submit an enquiry but do not proceed:
- All inactive quotes, measurements, emails, and related personal information are automatically deleted after 14 days
- We do not engage in repeated or pushy follow-up
- No marketing sequences, remarketing, or pressure tactics are used
This policy exists to protect your privacy and reduce unnecessary data storage.
Marketing Communications
We do not add customers or enquirers to mailing lists without clear consent.
You will only receive communications that are:
- Directly related to your enquiry or order
- Required for delivery, warranty, or legal reasons
Payments & Security
All payments are processed securely through trusted third-party payment providers. The Blind Crew does not store full payment or card details on its servers.
Appropriate security measures are in place to protect all personal information from unauthorised access or misuse.
Sharing Information
Your information may only be shared with:
- Payment processors
- Shipping carriers
- Service providers required to fulfil your order
Only the minimum necessary information is shared.
Access, Correction & Deletion
You may request access to, correction of, or deletion of your personal information at any time by contacting us.
Requests are handled promptly in accordance with Australian privacy laws.
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law or the Privacy Act 1988 (Cth).
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact us through our website support channels.